I shelled out some robo bucks for a Manley TNT preamp this past summer after putting it through the paces in the interrogations in Killer Home Recording. You can read my review of the Manley TNT.
The Manley TNT is a high dollar unit, to say the least. Well, even expensive gear has problems some times. I contacted Manley to let them know I was having a problem. I shipped the TNT to them their shop and what do you know? They can’t find the problem. It appears that it is intermittent.
We’ve all dealt with tech repair situations that had intermittent problems. This ALWAYS blows. In a big ol’ chunk of those cases you end up screwed. Well, the Manley dude told me straight up, that they weren’t going to give up. They had their tricks and they’d find the damn problems.
It took ‘em almost a month (which was fine by me), but they eventually found the culprit. There was a problem with a capacitor.
It’s nice dealing with a tech support where you know you are being taken care of. I don’t know how much time they spent on my Manley TNT, but I’m guessing it was significant. While you’d expect high end support from such a high end company, you never really know for sure what you are going to get.
I have to say that I couldn’t recommend Manley gear any higher based on both the quality of their products and their dedication to taking care of you when problems occur…..including the dreaded intermittent crap.
Well done, Manley!